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Can I be in one of your videos?
If you are interested in being in one of our videos, send us an email.
What do I do if the video continually starts and stops?
This is probably do to heavy traffic on our server, the Internet or your connection. We suggest that when the video starts playing, click on the stop or pause button. Then let the video download first (watch the progress bar) and then play the video.
How much am I billed and how often?
When you subscribe for a 30-Day Membership, you are billed $11.95 for the first month. After that, you are automatically re-billed $11.95 for each month until you cancel your membership.
How do I cancel my membership?
You can contact Customer Service at 800-635-5875 or via email (make sure to include all your info). If you would like to cancel your membership directly, just go here and fill out the appropriate information.
How long does my account last after I cancel?
Your account lasts until the end of the month that you last paid for. So, if you are billed on the 15th and you cancel on the 20th, your account remains open and active until the 15th of the next month.
How does the billing show up on my credit card?
Your membership will be billed as "Hunter Media"
Lost Password?
No problem, just contact Customer Service at 800-635-5875 or via email.
How do I find my subscription number?
The easiest way to avoid losing your subscription number is to keep the original receipt sent to you when you signed up to the site. If you can not find your subscription number, contact Customer Service at 800-635-5875 or via email.
How do I dispute a billing?
If you feel you have been charged in error, contact Customer Service at 800-635-5875 or via email.
What do I need to view the videos?
All videos are in Flash. If you do not have the correct version of flash, go here and install the newest version. If you are downloading the MP4 clip, you will need an MP4 codec. You can get one from here.
If you have a question that have not been answered here please email us at support@thesuperbuds.com. |
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